Terms and Conditions
1. Introduction
By purchasing a product from BOBG Collection LLC, you (the "Customer") agree to be bound by these Terms and Conditions. Please read them carefully before completing your purchase.
2. Product Purchase
All purchases made through our website or in-person are subject to these Terms and Conditions. By placing an order, you are offering to purchase the product under these terms, and this offer is subject to acceptance by BOBG Collection LLC.
3. No Refund Policy
All sales are final. We do not offer refunds on any products purchased. Once a transaction is completed, no amount paid for the product will be refunded under any circumstances. Please ensure you are satisfied with your purchase before completing the transaction.
4. Return Policy
While we do not accept refunds, we do allow for returns or exchanges under the following conditions:
Condition of Product: The product must be returned in its original, unused condition, with all packaging, accessories, and documentation intact. The product must be free from damage, wear, or any other signs of use.
Return Window: Returns must be made within 7 days from the date of purchase.
Return Process: To initiate a return or exchange, please contact our customer service team with your order details. Once approved, you will be provided with instructions on how to return the product.
Shipping Costs: The Customer is responsible for the cost of return shipping, unless the product is found to be defective or damaged upon receipt.
5. Exchanges
If the product is in good condition and meets the return criteria, exchanges for another product of equal value may be made. Any price differences will be addressed at the time of exchange.
6. Damaged or Defective Products
If you receive a product that is damaged or defective, please contact our customer service team within 7 days of receiving your order. We will work with you to resolve the issue.
7. Limitation of Liability
BOBG Collection LLC is not liable for any indirect, incidental, or consequential damages arising from the use or inability to use any product purchased.
8. Changes to Terms and Conditions
BOBG Collection LLC reserves the right to modify these Terms and Conditions at any time. Any changes will be posted on our website and will apply to any new purchases made after the update.
9. Governing Law
These Terms and Conditions shall be governed by and construed in accordance with the laws of Florida.
By purchasing from BOBG Collection LLC, you acknowledge that you have read and agree to these Terms and Conditions.
About Us
We are an online jewelry company that primarily ships orders directly to our customers. Most of our pieces are made to order or shipped in batches from our factory. This helps us maintain the highest quality while offering unique and exclusive styles.
Please note:
- We only carry a limited selection of 1-of-1 pieces (such as watches and high-value iced-out products) on hand for overnight shipping.
- Our Cuban chains are not stocked for regular overnight shipping and are typically available only during special on-demand runs at pop-up events in select cities.
- Meet-ups and same-day pickups are only accommodated during these pop-up events when we’re physically present in your city.
We appreciate your understanding and continued support as we grow. Thank you for being part of our journey!
BOBG COLLECTION LLC